Refund Policy

 

Returning goods of appropriate quality

If you have purchased goods from our internet shop and wish to return the goods purchased, you may do so for any reason (except when they have been personalised) within 14 days of receipt for a full refund or exchange. The cost of returning the goods will be borne by you. Please always contact us BEFORE returning goods to us. We will provide you with a full refund of the amount paid or an exchange credit as required, within 7 days after receiving the return of your order. The right to return the goods will not apply if you have used the goods. This does not affect your statutory rights.

 

Returning of damaged goods

Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives. Please always contact us BEFORE returning goods to us, so that we can advise on the most efficient means of delivery. All claims MUST be made within 14 days of receipt of order, and goods must be returned within 14 days. For internet shop orders where personalisation of the product has been ordered no refunds will be given, the order will only be replaced if they are found to be faulty, incorrect or damaged. Postage charges will not be refunded unless the item is faulty.

 

General refund terms

Returned goods must be in absolutely new and unused condition for refund. We are not responsible for packages that do not reach us. Please ask at the post office for a free certificate of postage.

 

To return a product - please contact us

Our contact information is posted below: